Simplifying the decarbonization journey for organizations

This project aims to provide decarbonization as a service, enabling organizations to quickly assess and begin their sustainability journey at any stage.

Project aims to offer decarbonization as a service for organizations at any stage of their sustainability journey.

Role:

Lead Designer

Timeline:

Nov 2022 - 2023

Nov 2022 -

Present

Industry:

B2B

NDA

While I'd be delighted to provide with an in-depth case study on this service, privacy considerations restrict me from showcasing the bulk of my work. Nonetheless, I've included the project process and highlights that offer a glimpse into the scope and impact of my contributions.

NDA

While I'd be delighted to provide with an in-depth case study on this service, privacy considerations restrict me from showcasing the bulk of my work. Nonetheless, I've included the project process and highlights that offer a glimpse into the scope and impact of my contributions.

My Role

In this project, I managed and led the team of 4+ designers, designed the user experience, set the design direction for the internal portal and tools, and collaborated closely with the research, development, and product teams to bring the experience to life.

Before

After

Design Strategy

Given the limited time and resources, the approach I adopted for this project followed Aron Walter’s Hierarchy of User Needs. Initially, our priority was to ensure functionality and reliability, with a subsequent focus on usability and delight through an iterative process.

Delving Deeper into the Design Process

*Due to confidentiality constraints, I've outlined the design process implemented for each asset without divulging project details.

*Due to confidentiality constraints, I've outlined the design process implemented for each asset without divulging project details.

*Due to confidentiality constraints, I've outlined the design process implemented for each asset without divulging project details.

*Due to confidentiality constraints, I've outlined the design process implemented for each asset without divulging project details.

Through initial collaboration with diverse teams, requirements, and key pain points for both the business and users were identified. Subsequently, a series of workshops established the overarching business and user goals

for the service.

Through initial collaboration with diverse teams, requirements, and key pain points for both the business and users were identified. Subsequently, a series of workshops established the overarching business and user goals for the service.

Through initial collaboration with diverse teams, requirements, and key pain points for both the business and users were identified. Subsequently, a series of workshops established the overarching business and user goals for the service.

Through initial collaboration with diverse teams, requirements, and key pain points for both the business and users were identified. Subsequently, a series of workshops established the overarching business and user goals for the service.

Key Pain Points

  • Lack of Real-Time Visibility

  • Inefficiencies in Collaboration

  • Challenges in Data Validation

  • Lack of Real-Time Visibility

  • Inefficiencies in Collaboration

  • Lack of Real-Time Visibility

  • Inefficiencies in Collaboration

  • Dependency on Individuals

  • Time-Consuming

  • Risk of Errors

  • Dependency on Individuals

  • Time-Consuming

  • Dependency on Individuals

  • Time-Consuming

  • Limited Scalability

  • Version Control Challenges

  • Data Inefficiency

  • Limited Scalability

  • Data Inefficiency

  • Challenges in Data Validation

  • Risk of Errors

  • Limited Scalability

  • Data Inefficiency

  • Challenges in Data Validation

  • Risk of ErrorsRisk of Errors

Business Goal

Enhance the efficiency and accuracy of the service by transitioning from manual processes to an automated, integrated system.

Through initial collaboration with diverse teams, requirements, and key pain points for both the business and users were identified. Subsequently, a series of workshops established the overarching business and user goals for the service.

Through initial collaboration with diverse teams, requirements, and key pain points for both the business and users were identified. Subsequently, a series of workshops established the overarching business and user goals for the service.

Through initial collaboration with diverse teams, requirements, and key pain points for both the business and users were identified. Subsequently, a series of workshops established the overarching business and user goals for the service.

User Goal

Streamline data tracking, access, and upload processes, reducing manual workload for team members while ensuring real-time visibility.

Through initial collaboration with diverse teams, requirements, and key pain points for both the business and users were identified. Subsequently, a series of workshops established the overarching business and user goals for the service.

Through initial collaboration with diverse teams, requirements, and key pain points for both the business and users were identified. Subsequently, a series of workshops established the overarching business and user goals for the service.

Through initial collaboration with diverse teams, requirements, and key pain points for both the business and users were identified. Subsequently, a series of workshops established the overarching business and user goals for the service.

Existing Artefacts

Existing Artefacts

Existing Artefacts

Existing Artefacts

Archetypes

  • Archetypes

Archetypes

Archetypes

Research Data

  • Research Data

Research Data

Research Data

User Interview Data

  • User Interview Data

User Interview Data

User Interview Data

Design System

  • Design System

Design System

Design System

The Design Process

How we Collaborated

The Impact

The five aforementioned portals and tools were released incrementally over a year, and they are currently being monitored for user feedback to align their performance with the established business and user goals.


Meanwhile, here are a few things we observed to improve and make a qualitative impact over time.

Streamlined Operations

Operational Agility

Holistic Decision Context

Improved Data Quality

Elimination of Data Silos

Real-time Data Visibility

Quicker turn-around time

Cross-Functional Transparency

Enhanced User Productivity

PREVIOUS

Supplychain

PREVIOUS

Supplychain

PREVIOUS

Supplychain

PREVIOUS

Supplychain

NEXT

Habits for Better World

NEXT

Habits for Better World

NEXT

Habits for Better World

NEXT

Habits for Better World