From Chaos to Order:
Modernizing the Supply Chain Ecosystem

This project aimed to address business challenges within the supply chain ecosystem through digital modernization. It was undertaken for a leading technology company as a large-scale initiative.


The primary vision of this project was twofold


Short-Term Goals:

  • Improve workflows to enable faster decision-making processes.

  • Provide comprehensive insights into the supply chain to support better decision-making and responsiveness.


Long-Term Goals:

  • Automate various operational tasks to enhance efficiency.

  • Leverage data science and artificial intelligence to achieve more reliable and accurate outcomes.

This project aimed to address business challenges within the supply chain ecosystem through digital modernization. It was undertaken for a leading technology company as a large-scale initiative.


The primary vision of this project was twofold


Short-Term Goals:

  • Improve workflows to enable faster decision-making processes.

  • Provide comprehensive insights into the supply chain to support better decision-making and responsiveness.


Long-Term Goals:

  • Automate various operational tasks to enhance efficiency.

  • Leverage data science and artificial intelligence to achieve more reliable and accurate outcomes.

This project aimed to address business challenges within the supply chain ecosystem through digital modernization. It was undertaken for a leading technology company as a large-scale initiative.


The primary vision of this project was twofold


Short-Term Goals:

  • Improve workflows to enable faster decision-making processes.

  • Provide comprehensive insights into the supply chain to support better decision-making and responsiveness.


Long-Term Goals:

  • Automate various operational tasks to enhance efficiency.

  • Leverage data science and artificial intelligence to achieve more reliable and accurate outcomes.

This project aimed to address business challenges within the supply chain ecosystem through digital modernization. It was undertaken for a leading technology company as a large-scale initiative.


The primary vision of this project was twofold


Short-Term Goals:

  • Improve workflows to enable faster decision-making processes.

  • Provide comprehensive insights into the supply chain to support better decision-making and responsiveness.


Long-Term Goals:

  • Automate various operational tasks to enhance efficiency.

  • Leverage data science and artificial intelligence to achieve more reliable and accurate outcomes.

Role:

Design Lead

Timeline:

2023-2024

Nov 2022 -

Present

Industry:

Supply Chain

NDA

While I'd be delighted to provide with an in-depth case study on this service, privacy considerations restrict me from showcasing the bulk of my work. Nonetheless, I've included the project process and highlights that offer a glimpse into the scope and impact of my contributions.

Major challenges that cost the business millions

Intensive Manual

Processes

Intensive Manual Processes

Intensive Manual Processes

Fragmented

Data Views

Fragmented Data Views

Fragmented Data Views

Redundant Workflows

Lack of User Adoption

Lack of

User Adoption

With lack of user adoption to existing workflows and tools being the biggest pain point

Design Direction

Design Direction

Adopted a A Consumer-Centric Design Lens for Complex Enterprise Applications

Adopted a A Consumer-Centric Design Lens for Complex Enterprise Applications

Chaotic User Interface >> Simple & Modern User Experience

Chaotic User Interface >> Simple & Modern User Experience

Through these 3 Pillars..

People

The design team was strategically formed, with each member bringing unique expertise and perspectives to foster creativity and innovation, all contributing to a unified vision of experience design

5 things to leverage from an ESG report

as designers

The design team was strategically formed, with each member bringing unique expertise and perspectives to foster creativity and innovation, all contributing to a unified vision of experience design

The design team was strategically formed, with each member bringing unique expertise and perspectives to foster creativity and innovation, all contributing to a unified vision of experience design

Process

An overarching design framework was established, allowing customization of methods and processes to address individual use cases while still working towards a unified experience.

5 things to leverage from an ESG report

as designers

An overarching design framework was established, allowing customization of methods and processes to address individual use cases while still working towards a unified experience.

An overarching design framework was established, allowing customization of methods and processes to address individual use cases while still working towards a unified experience.

Standards

Leveraging UX standards and a design system to scale, adapt, and address complex supply chain data points, we progressively establish a robust governance process to maintain standards.

5 things to leverage from an ESG report

as designers

Leveraging UX standards and a design system to scale, adapt, and address complex supply chain data points, we progressively establish a robust governance process to maintain standards.

Leveraging UX standards and a design system to scale, adapt, and address complex supply chain data points, we progressively establish a robust governance process to maintain standards.

Since then, our journey so far...

Has begun by focusing on solving challenges through design at scale with..

12+

Use Cases / PODs

5+

5+

5+

5+

User Personas

30+

30+

30+

30+

Users Interviewed

10+

10+

10+

10+

Discovery Workshops

With every member of the design team equipped with subject matter knowledge, guides, and frameworks, we work collectively toward a cohesive and unified user experience while still having the space to innovate and address individual use case needs.

10+

UI & UX Designers

01

Design Strategy Team

20+

20+

20+

20+

Stakeholders

My role in this has been..

..IN DESIGN…

Shaping Design Strategy

Shaping Design Strategy

Discovery Workshops

Discovery Workshops

Setting the Design Process

Setting the Design Process

Creative Design Direction

Creative Design Direction

Atomic User Research

Atomic User Research

Building Frameworks

Building Frameworks

Design Reviews

Design Reviews

..AND LEADERSHIP

Design Team Management

Setting the Team Culture

Setting the Team Culture

Fostering Cross-Functional Collaboration

Fostering Cross-Functional Collaboration

Cross-Functional Collaboration

Performance Management

Performance Management

Mentorship

Mentorship

Stakeholder Management

Stakeholder Management

Since the project is currently in progress, the impact has yet to be measured.

If you are curious to know more, please feel free to get in touch at jayavanthiravindran@gmail.com.

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